What is a service technology? Are different types of service technologies likely to be associated with different organization designs? Explain.
To what extent does the development of new technologies simplify and routinize the jobs of employees? Can you give an example? Can new technology also lead to jobs with greater variety and complexity? Discuss.
Discuss some ways a large insurance company such as Allstate, Progressive, or State Farm might use social media tools such as microblogs or social networking. Do you think these tools are more applicable to a service company than to a manufacturing organization? Discuss.
Why do you think the application of digital technology typically leads to greater decentralization in an organization? Might it also be used for greater centralization in some organizations? Explain