I work as post office. I have experience as a window clerk, general expeditor, distribution clerk and automation clerk.
The new position is operating manager. I have to answer the questions below including SITUATION,TASK,ACTION,RESULT.
1. Knowledge of mail and package processing equipment, and mechanization and automation principles sufficient to maximize productivity, identify and resolve performance deficiencies.
2. Knowledge of mail and package types, mail flow and related Postal policies and procedures, including mail classes (for example, 2C, 3C, Priority, First Class, Color Coding, marketing mail) and processing requirements sufficient to ensure that mail is labeled, sorted, and processed correctly.
3. Knowledge of national and local collective bargaining agreements sufficient to ensure compliance and assign work appropriately.
4. Knowledge of safety policies and procedures sufficient to monitor safe working conditions and address safety compliance issues.
5. Ability to troubleshoot and coordinate resolution for mail processing issues, including diagnosing root causes to problems in machines, scans, and operations.
6. Ability to work collaboratively with others to coordinate work, troubleshoot issues and implement solutions to achieve organizational goals and leverage opportunities for improvement.
7. Ability to prioritize work and make decisions, including redirecting employees to assignments based on ongoing conditions, to move the mail in a timely manner and achieve the operational plan and drive operational precision.
8. Ability to use Informed Visibility Employee Scheduling (IVES) and attendance systems to create work schedules and tracking systems, monitor employee attendance, inform staffing decisions, and track labor costs.
9. Ability to interpret reports and dashboards (e.g., Run Plan Generator, Surface Visibility, Informed Visibility, Daily Mail Condition Reporting System, MPE Watch, scan data) relating to facility performance, machine performance, and employee availability to inform operations.
10. Ability to supervise employees to plan work, direct workflow, provide guidance, and engage employees.
