Question 1: You draw up a skills matrix of the task and your team members to effectively delegate the duty to the most appropriate person. Looking at the skills matrix for the task of assigning sales leads to each team member, who would be best to take on this new responsibility and why? Why would it not be a good idea to delegate this task to John? Question 2: Using the CUDSA framework in relation to the above scenario, how would you (the Team Leader) resolve this conflict to get your team back on track to performing? What do you think the implications would be if you did not step in to resolve the conflict at this stage?