1,000 words, APA 6, in-text citation, Cite two (2) or more scholarly references
**Chapter 2 Case document attached below
Using the following case* from Chapter 2 of your textbook, write a paper of 1,000 words or more using APA style and at least 2 references (one of which should be the textbook).
Face to Face—You and Your New Job in Customer Service
You have assumed a new role in customer service at United Booksellers. The organization has been heralded for its high-quality service and friendly atmosphere. The facilities are nice, and the efficiency and helpfulness of the employees are notable. Each store has its own coffee shop where patrons can relax and read. The organization employs 3,000 people and provides extensive customer service training before employees are allowed to interact with customers.
Answer the following questions in your paper: