1. What is therapeutic communication?
2. List 3 goals for therapeutic communication.
3. Explain why non-verbal communication can give a more accurate message than verbal
communication.
4. What are some guidelines to use when considering whether to touch a client?
5. Define the following:
a. Active listening
b. Active observation
Why are they important to therapeutic communication?
6. Give an example for each of the following therapeutic communication techniques and explain
why it is therapeutic:
a. Broad opening
b. Encouraging expression
c. Exploring
d. Focusing
e. General lead
f. Making observation
g. Offering self
h. Restating
i. Verbalizing the implied
7. Name each of the following non therapeutic techniques and explain why it is non therapeutic:
a. “You should always avoid foods high in fat and sugar”
b. “The night nurse is an excellent nurse. She was probably very tired when she said that to
you.”
c. “I don’t agree that you should go home to your husband.”
d. “It’s bad for you to take the medicine before meals instead of after.”
e. “I’m so happy that you are eating healthy foods now.”
f. “I wouldn’t worry so much. You are getting better every day.”
g. “Why do you believe that?”
