1. What does Defect per Million Opportunities (DPMO) mean?
Group of answer choices
one in a million
None of these
(# of defects in a sample/opportunities for a defect in the sample)*1,000,000,000,000,000
(# of defects in a sample/opportunities for a defect in the sample)*1,000,000
2. When Should I used Lean Six Sigma?
Group of answer choices
For self-defense
To solve simple problems where the answer is already known
When facing the unknown, when problems are widespread and not defined, when solving complex problems, and when costs are closely tied to processes
To eliminate waste in a process
3. When considering the Voice of the Customer, what are some forms to gather general feedback?
Group of answer choices
Feedback forms, customer complaints and passive information via website and social media.
Call them and ask
W2, I9, UB04
Tape Recorder, voicemail, scribe
