1. The elements of effective communication are:
a. Verbal, non-verbal communication and exchange of views
b. Transactional, sharing and processing.
c. Be present at the time and make use and interpretation of verbal and non-verbal communication.
d. Verbal and non-verbal communication.
3. All of the following are factors affecting communication except:
a. Place of control
b. Self-efficacy and self-esteem
c. social support
d. Anger
7. A 16-year-old boy who suffered a spinal cord injury at level C6 (6th cervical vertebra), does not comply with the treatment completely, and withdraws from active participation in the rehabilitation process, choosing to be a passive recipient of care. What kind of coping is this?
a. Defense mechanism – denial
b. Defense mechanism – avoiding confrontation.
c. Positive coping mechanism – mood
d. Defense mechanism – regression
8. Problem-focused coping behavior (Problem-focused coping behavior):
a. Focuses on meaning.
b. Focuses on feelings.
c. Focuses on action.
d. None of the above
9. Providers are required to:
a. Place the interest of the company first.
b. Cr3ate a personal relationship with the patient.
c. Place the interest of providers above the patients
d. Place the interest of patients first.
11. Conflict levels include all of the following except:
a. Personal and interpersonal
b. External group
c. Intragroup
d. Intergroup
16. A colostomy or ileostomy is under the clothing, but may provoke feelings of:
a. embarrassment
b. feeling dirty and being repulsive.
c. of denial and depression
d. a and b
19. Different coping skills include the following, except:
a. Problem-Focus Coping)
b. Emotion-FOCUS Coping
c. Personal and Social Support
d. Assessment-Based Coping
